Privacy Policy | Tradition Casino

Information we may collect

The information we collect depends on how you interact with Tradition Casino and which services you use. We generally collect information needed to operate accounts, provide support, verify players, process transactions, prevent fraud, meet legal obligations and maintain a secure gaming environment. We aim to collect information that is relevant to these purposes and do not seek more information than is reasonably necessary.

Account and contact details

Account information may include your name, date of birth, username, password, email address, telephone details, residential address and billing information. We may also collect information that you provide when registering, updating your profile, contacting support, making a complaint or communicating with us in another way. Records of communications may be retained so that we can respond to questions, investigate concerns, manage complaints and provide consistent support.

Identity and verification information

We may need to verify your identity, age, eligibility or ownership of an account. For this purpose, we may handle information from identity documents, proof of address, verification checks and other documents or details that you provide through approved website processes. In some circumstances, we may also request information relevant to source-of-funds checks, safer gambling procedures, fraud prevention or financial crime controls.

Payment and transaction records

We may handle records relating to deposits, withdrawals, wagers, winnings, account balances, payment status and other account activity. Payment providers may process card, bank or alternative payment details on our behalf. We may retain transaction references, limited payment information and records needed to administer your account, investigate disputes, prevent misuse, support payment processing and meet legal or compliance requirements.

Device, cookie and usage data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, access times, pages viewed and interactions with website features. We may also record login activity, security events, error reports and information about website performance. This helps us operate, secure and improve the website.

Information from service providers

We may receive information from payment providers, identity verification services, fraud prevention services, technology providers and other organisations that help deliver casino services. We may combine this information with account information where necessary for verification, security, customer support, transaction administration or compliance purposes.

How we use and share information

Personal information may be used for the purposes described in this policy. We will seek to use information in a fair and appropriate way and for purposes connected with operating the website, providing services, protecting players and meeting applicable obligations.

To create, operate, maintain and secure your account.
To provide casino services and process account activity.
To process deposits, withdrawals and other transactions.
To verify identity, age, eligibility and account ownership.
To detect, prevent and investigate fraud, unauthorised access, account misuse and other prohibited activity.
To meet legal, regulatory, tax, accounting, security and responsible gambling obligations.
To respond to questions, complaints, requests and support enquiries.
To troubleshoot technical problems, monitor performance and improve website functionality.
To send essential account, security, transaction and service messages.
To send marketing communications where permitted and where the relevant consent or other lawful basis is available.

Marketing communications may contain information about services, features, promotions or website updates. You can withdraw consent to marketing at any time by using an unsubscribe option included in a message or by contacting support@traditioncasino.best. Withdrawing marketing consent will not generally stop essential communications about account security, transactions, service changes or other matters necessary to operate your account.

Sharing information with service providers

We may share relevant information with organisations that assist with operating the website and providing services. These may include payment and banking providers, identity and age verification providers, fraud prevention and security services, hosting and technology providers, customer support tools, professional advisers and suppliers that assist with legal, accounting or compliance functions. Information should be limited to what is reasonably required for the relevant service, and providers are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request from an authorised body, protect players or the public, investigate suspected wrongdoing, enforce applicable terms or protect the rights and security of Tradition Casino and its service providers. If information is processed outside Australia, appropriate safeguards may be used where required.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, secure connections, monitoring and internal or supplier procedures. However, no website, internet transmission or storage system can be guaranteed to be completely secure. Players should keep passwords and login details confidential and contact support promptly if they suspect unauthorised account access.

Cookies and online technologies

Tradition Casino may use cookies and similar technologies to help the website function, maintain sessions, remember preferences, support account security and understand how the website is used. Some cookies may be necessary for core account and website features. Other technologies may help measure performance, improve content, personalise certain experiences or assess communications, depending on the services and settings in use.

A cookie is a small file or similar identifier that a website may store on your device. Cookies can help remember session information, recognise a returning browser, support fraud detection and provide aggregated information about website activity. Cookies generally do not provide access to unrelated files stored on your device.

You can manage, restrict or delete cookies through your browser settings. Your browser may also allow you to receive a warning before cookies are stored. Disabling or deleting some cookies may affect the availability, security or functionality of account and gaming features. Browser controls vary, so check the help information for your browser or device if you need assistance.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no valid reason to retain it, and withdrawing consent where processing relies on your consent. You may also ask questions about how your information is used or raise a concern about its handling.

Making a data request

To exercise your privacy rights, contact support@traditioncasino.best. This address may be used to request access to your data, correction of inaccurate information, deletion of your data, or withdrawal of consent to marketing. Please explain your request and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing, changing or deleting information. This helps prevent another person from accessing or altering your data.

Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
Correction: ask us to update information that is inaccurate, out of date or incomplete.
Deletion: ask us to remove information where retention is no longer necessary or another applicable ground supports deletion.
Marketing consent: withdraw consent to promotional communications without affecting essential account messages.

A request may be refused, limited or delayed where this is permitted or required. For example, restrictions may apply where responding could affect another person's rights, compromise security or fraud controls, interfere with an investigation or conflict with a legal obligation. We may also need to retain some information to establish, exercise or defend legal claims.

Retention and account closure

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not necessarily result in immediate deletion of every record. Some account, identity, verification, transaction, payment, security and communication records must be kept for a period required by law, even after an account is closed. Information may also need to be retained for legitimate security, dispute, audit and compliance purposes.

When information is no longer required, we may securely delete it, anonymise it or otherwise dispose of it in accordance with appropriate procedures. If information is deleted from an active account, some services may no longer be available or we may be unable to respond fully to later account-related requests.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable privacy requirements. The latest version will be made available on this page. Where appropriate, we may provide additional notice of significant changes. If you continue to use the website after an updated policy is published, the updated policy will apply subject to any rights that cannot be excluded.

For questions about this Privacy Policy, or to request access, correction, deletion or withdrawal of marketing consent, contact support@traditioncasino.best.